Book A Ride - Canadian Inter-city Bus Service

Terms and Conditions

Table of Contents

Ticket Purchase & Use Policy Reservation Policy Ticket Refund & Exchange Policy COVID-19 Policy Luggage Policy Dangerous Goods Policy Shipping Policy Food & Beverage Policy Drug & Alcohol Policy Behaviour Policy Seating Policy Animal Policy Support Person for Passenger with a Disability Policy Accessibility for Passengers with Disabilities Policy Lost & Found Policy Wi-Fi Policy Unaccompanied Minors Policy Location Tracking Policy Emergency Situation Policy Right to Refuse Service Policy

Ticket Purchase & Use Policy

Tickets can be purchased online only. We accept all major credit and debit cards.

Our drivers do not accept or carry any cash on their person or on board the bus for security reasons.

The driver will scan the QR code provided with the digital ticket purchase upon boarding. The QR code may be displayed on a digital screen (ex.: phone, tablet, or laptop), or printed out on paper in advance. To help us keep the bus on schedule, we ask that passengers have the QR code, whether in digital or paper format, ready to present to the driver prior to boarding the bus.

We will not be verifying ID, so anybody with the QR code is able to use the ticket. The passenger using the ticket does not need to be the same person who purchased the ticket. The purchaser is responsible for ensuring their QR code is secure. This includes not sharing the log in credentials for their online account on the Bookaride website, not sharing the log in credentials for the email account used to make the ticket purchase, and any other steps necessary to guard the security of their ticket. This may include, but is not limited to, ensuring that they log out of their Bookaride account and/or their email account if they are on a public or shared device, not saving their log in credentials for their Bookaride account and/or their email account on a public or shared device, ensuring that the passwords and the answers to any security questions for both their Bookaride account and their email account are difficult to guess, and keeping any and all printed copies of the QR code in a secure location where no unauthorized person may find it.

We will not be held liable should someone gain unauthorized access to the digital or printed QR code or account. Should somebody use the purchaser’s QR code without their permission, the purchaser forfeits the full purchase amount, including any add-ons (ex.: extra luggage) and the booking fee. The purchaser accepts full responsibility for ensuring the security of the QR code and will not be entitled to a refund, credit, or discount of any kind should any unauthorized use occur.

Reservation Policy

All our trips operate on a fixed schedule with a special schedule on holidays and/or long-weekends. Being a low-cost operator, our seats get sold out quickly therefore we encourage passengers to purchase their tickets ahead of time in order to avoid last minute disappointments. Tickets can be purchased digitally while boarding as long as the as long as the transaction is processed ahead of the scheduled departure but solely subject to availability. Tickets can be purchased online at www.bookaride.ca. All transactions are non-refundable.

Ticket Refund & Exchange Policy

Tickets are NON-REFUNDABLE. All transactions including the amount paid for tickets, luggage, or any other special needs are non-refundable.

Passengers can exchange and/or cancel their ticket(s), in accordance with our ticket exchange and cancellation policy, by logging in to their account.

Up to 2 hours prior to the scheduled departure the passenger is entitled to a full value of the ticket as a voucher (minus booking fee if applicable), which can be used towards rebooking a ticket on a different trip by logging in to their account. Please note that all tickets purchased with a voucher / a combination of ticket and voucher(s) / combination of multiple vouchers cannot be altered or changed or issued a second voucher, Please read the Terms & condition of the Voucher before applying the voucher.

The passenger will be responsible for covering any difference between the fare of the new ticket and the fare of their previously purchased ticket if the cost of the new ticket is greater than the cost of the previously purchased ticket.
If the new ticket costs less than the previously purchased ticket, the voucher will retain the difference in credit for that amount.
Refund requests cannot be made under any circumstances

If we cancel a trip (ex.: bad weather, mechanical breakdown):

All passengers will be entitled to a full refund, including the booking fee, or an exchange for a ticket on another trip at no additional cost.
We will initiate this process automatically upon the cancellation of the trip, so there is no need to contact us to request a refund or exchange in such an instance.
Passengers shall not be entitled to any further compensation in such an instance. We cannot be held liable for any losses that a passenger may incur, whether directly or indirectly, as a result of such an unforeseen circumstance.
The passengers shall be responsible for arranging their own alternative means of transportation and shall be responsible for covering the full cost of said alternative means of transportation, whether or not Bookaride Inc. has already processed their refund, and regardless of the price difference between the refund amount to which they are entitled and the fare amount for the alternative means of transportation which they have arranged of their own accord.

If a bus is late to pick up a passenger:

While we will do our best to ensure that all of our buses arrive on time, there are factors outside of our control, such as traffic and the weather, which can cause a delay. We encourage passengers to track their bus’s location using the link that was provided with their digital ticket purchase to minimize wait time at the pick up location. Only for delays caused due to operators error, following conditions apply:
- § Under four (4) hours:
  - § The passenger will not be entitled to a refund, discount, or credit, should their bus be delayed by less than four (4) hours.
- § Over four (4) hours:
  - § Should the passenger wish to continue with their trip, we would be happy to provide our loyal customers with a credit worth 50% of their ticket’s purchase price (before any add-ons, ex: extra luggage) to be applied to their next trip, as a token of our appreciation for their patience.
  - § Should the passenger no longer wish to continue with their trip, they will be entitled to a full refund, including the booking fee, to their original method of payment.
  - § Upon becoming aware that one of our buses is over four (4) hours behind schedule, we will reach out to all passengers who were affected to see how we can make things right. There is no need to contact us to request the discount or refund in such an instance.

If a bus delay causes a passenger to miss a connection (ex.: train, plane, other bus):

We encourage passengers to plan ahead for any possible delays by providing themselves with ample time between their scheduled arrival at their first destination and any connecting trains, planes, buses, taxis, etc. We cannot be held liable for any missed connections.

If a passenger is late and misses their bus:

We recommend that passengers arrive at least 15 minutes prior to their bus’s scheduled departure time. Unfortunately, as it is not through any fault on our end, passengers who miss their bus for any reason are not entitled to a refund, discount, or credit of any kind.

No-Show Policy:

· Passengers are expected to arrive at the departure point on time. If you miss the bus due to late arrival, no refunds, vouchers, or exchanges will be provided.

Missed Bus Policy:

· While we strive for punctuality, delays can occur due to traffic, weather, or other unforeseen factors. It is your responsibility to wait at the station until the bus's arrival.
· We offer bus tracking as a convenience, but it should not be solely relied upon for accurate departure times. Always be prepared to wait for the bus's physical arrival.

Note: Ensure your contact details are correct when booking your ticket. We will use this information to notify you of any significant delays or changes.

Processing Times for Refunds, Credits, Exchanges, and Discounts

· Should a passenger be entitled to a refund, credit, exchange, or discount towards a future ride, they nevertheless acknowledge that the refund, credit, exchange, or discount shall not take immediate effect.
· While we will do our best to process refunds, credits, exchanges, and discounts as soon as possible, they will take, on average, an initial processing time of up to 3-5 business days to be initiated on our end.
· Refunds to the purchaser’s original method of payment shall be subject to a further processing time, in addition to the initial processing time, of approximately 7-10 business days, while the purchaser’s financial services provider (ex.: bank, credit card company, etc.) processes the refund, before the purchaser is able to see the credit applied to their account.
· Once refunds to the purchaser’s original method of payment have been processed on our end, the processing time is no longer within our control. Should the purchaser not see the credit applied to their account after 14 business days have passed from the date that we issued the refund, the purchaser is required to contact their financial service provider directly to resolve the matter.

COVID-19 Policy

If a passenger can no longer travel for reasons related to COVID-19:

We request that the passenger please contact us as soon as possible to notify us that they are no longer able to travel using the form on our Contact page.
To encourage passengers to reschedule rather than to travel when they should be self-isolating, we will be providing a full refund, including the booking fee, or exchange, at no additional cost, to anyone who can provide proof that on their scheduled travel date, they:
- o Tested positive for COVID-19 and are within their mandatory self-isolation / quarantine period

Masks (Based on Provincial Regulations)

To curb the spread of COVID-19 and to protect our passengers and drivers, all passengers, with the exception of children younger than two (2) years old, will be required to wear a mask at all times while on board one of our buses. Passengers may remove their masks temporarily while eating or drinking.
The Driver is required to wear a mask while dealing with the passengers (when loading and unloading passengers). However the driver is not required to wear a mask while driving.

Vaccine Passports

We will not be requiring or verifying vaccine passports at this time. Should we be mandated to require and/or verify vaccine passports in the future, we will comply will all applicable municipal, provincial / territorial / state, and federal laws.

Safety Precautions

Drivers will be required to self-assess for symptoms of COVID-19 prior to each shift and will not be permitted to report to work if they are experiencing symptoms such as a fever or coughing (unless it can be attributed to another cause, such as a pre-existing medical condition like asthma).

Luggage Policy

Included in the cost of a ticket, each passenger is permitted one (1) personal item, one (1) carry on, and one (1) checked bag, as outlined below. Additional bags are permitted at an added cost, space permitting, so they must be booked in advance.

Personal Item

Must fit under the seat in front of the passenger

Max size: 41 cm x 15 cm x 33 cm (16” x 6” x 13”)

Examples: purse, laptop bag, briefcase, small backpack, tote bag

Carry On

Must fit in overhead compartment

Max size: 52 cm x 23 cm x 38 cm (21” x 9” x 15”)

Examples: small suitcase, small duffel bag

Checked Luggage (Regular)

Max size: 157 cm (62”) total combined dimensions (height + width + depth)

Max weight: 23 kg (50 lbs)

Examples: large suitcase, large duffel bag

If the bag exceeds the size and weight limits above, an extra charge of $25 will apply.

Checked Luggage (Oversize or Overweight)

$25 charge

Max size: 213 cm (62”) total combined dimensions (height + width + depth)

Max weight: 50 lbs - 70 lbs

Anything heavier or larger is not permitted due to size constraints and safety concerns for the driver.

Foldable Wheelchairs or Walkers

Free of charge

Extra Checked Luggage (Regular)

$15 charge

Max size: 157 cm (62”) total combined dimensions

Max weight: 23 kgs (50 lbs)

Examples: large suitcase, large duffel bag

Extra Checked Luggage (Oversize or Overweight)

$25 charge for a bag that exceeds 23 kgs (50 lbs) but is under 31 kgs (70 lbs)

Each passenger can add a maximum two (2) extra checked bags (regular OR oversize/overweight) without contacting us. If a passenger wants to bring more than two (2) extra checked bags, they must contact us at least 36 hours (i.e.: 3 days) in advance of their planned travel date to discuss the possibility and get a quote.

Prohibited Items

E-scooters
Bikes
Electric wheelchairs
Weapons such as, but not limited to, guns, rifles, knives, swords, clubs, bats, or axes
Illegal or controlled substances (with the exception of medications for which the passenger has a valid prescription in their own name)
Live animals, insects, or arachnids
Dangerous goods, as outlined below

While we will do our best to ensure that our passengers’ belongings are safe, we are not responsible for any damaged, lost/missing, or stolen items. Passengers shall transport fragile and/or valuable items (ex.: musical instruments) at their own risk.

Dangerous Goods Policy

The following items are considered to be ‘dangerous goods’ and are not permitted on board any of our buses at any time, whether as a checked bag, carry-on, personal item, or on a passenger’s person:

Explosives
- o As included in the Explosives Act
Gasses
- o Compressed, deeply refrigerated, liquefied or dissolved under pressure
  - § Examples:
    - § Commonly used as fuel: propane
    - § Commonly used in food refrigeration: nitrogen
    - § Commonly used in pulp bleaching: sulfur dioxide
    - § Oxygen
Flammable liquids
- o Liquids which have a closed-cup flash point not greater than 60 ℃
  - § Examples:
    - § Commonly used as fuel: gasoline, ethanol, fuel oil (diesel)
Flammable solids
- o Substances liable to spontaneous combustion, and substances that emit flammable gasses upon contact with water (i.e.: water-reactive substances)
  - § Examples:
    - § Commonly used in lacquers: naphthalene
    - § Commonly used in rocket fuel: sodium hydrosulphite
    - § Commonly used in heat exchangers (valves): sodium
Oxidizing Substances and Organic Peroxides
- o Substances which cause or contribute to the combustion of other material by yielding oxygen or other oxidizing substances or organic compounds which are strong oxidizing agents and may be liable to explosive decomposition, be sensitive to heat, shock or friction or react dangerously with other dangerous goods
  - § Examples:
    - § Commonly used in fertilizers: ammonium nitrate
    - § Commonly used in automobile body shops as body filler: dibenzoyl peroxide
Toxic and Infectious Substances
- o Solids or liquids that are toxic through inhalation, by skin contact or by ingestion
  - § Example:
    - § Commonly used as a germicide or general disinfectant: phenol
- o Micro-organisms that are infectious or that are reasonably believed to be infectious to humans or animals
  - § Example:
    - § Commonly used in disease research: rabies virus
Radioactive Materials
- o Nuclear substances, within the meaning of the Nuclear Safety and Control Act, which are radioactive
  - § Example:
    - § Commonly used in nuclear fuel rods: radioactive material - LSA (yellow cake)
Corrosives
- o Substances that cause destruction of skin or corrode steel or non-clad aluminum
  - § Examples:
    - § Commonly used in batteries and industrial cleaners: sulphuric acid and sodium hydroxide
Miscellaneous Products, Substances, or Organisms
- o Miscellaneous products, substances or organisms considered by the Governor-in-Council to be dangerous to life, health, property or the environment when handled, offered for transport, or transported
  - § Examples:
    - § Marine pollutants (environmentally hazardous substances)
    - § Elevated temperature materials: dry ice, asbestos, and lithium batteries

Shipping Policy

As introductory promotional pricing, it is all one price per category below regardless of the origin or destination. This is subject to change at our sole discretion. The prices listed on our website are to be considered current, and any changes will be reflected on our website.

Envelope: $10

Bag or parcel up to 23 kgs (50 lbs): $40

Bag or parcel that exceeds 23 kgs (50 lbs) but is under 31 kgs (70 lbs): $70

Additional delivery attempts: $15 each

Rules and Restrictions:

The cargo has to be properly packaged for transport. (no leak or smell)
The sender is responsible for covering the cost of the shipping. We do not accept requests for Cash on Delivery (C.O.D.) shipments.
The sender must be present at the stop prior to the bus’s scheduled departure.
The receiver must be present at the stop prior to the bus’s scheduled arrival.
If the receiver does not arrive at the stop prior to the bus’s scheduled departure from the stop, the bus must continue on its course and will not wait for the receiver’s arrival.
- o In this case, the sender must contact us through the form on our Contact page to request an additional delivery attempt; a surcharge of $15 will be applied to the original payment method for each additional delivery attempt.
- o After three (3) failed delivery attempts, the sender must contact us to retrieve their bag or parcel within five (5) business days, or we will dispose of it at our discretion.
- o For the purposes of this agreement, a business day shall be defined as any day other than Saturday, Sunday, or a statutory holiday within the province of Ontario, Canada.
- o Should the $15 charge not go through successfully for any reason (ex.: Non-Sufficient Funds, Stop Payment), we will not re-attempt delivery until we are able to process the $15 charge. We will attempt to reach the sender should this occur to inform them that the charge was unsuccessful and give them the opportunity to provide an alternative method of payment. If we are unable to reach the sender and/or if we are unable to process the $15 charge within five (5) business days of the initial failed delivery attempt, we will attempt to reach the sender one last time to request that they retrieve their bag or parcel within five (5) business days of the date on which the request was made to the sender. After five (5) business days have passed, we may dispose of the bag or parcel at our discretion.
The maximum freight liability is $100.00 per item. We do not accept freight that has a replacement value of more than $100.
We do not ship the following items:

o E-scooters
o Bikes
o Electric wheelchairs
o Dangerous goods, as outlined above in our luggage policy
o Perishable items (i.e.: food, other than canned or dried goods)
o Live animals, insects, or arachnids

Food & Beverage Policy

While all passengers, with the exception of children younger than two (2) years old, will be required to wear a mask at all times while on board one of our buses, passengers may remove their mask temporarily while eating or drinking, as long as:

a) The food doesn’t disturb other passengers (ex.: smelly foods like fish)
b) The food or beverage abides by our ‘Drug and Alcohol Policy’, outlined below.

Passengers are required to clean up any food or beverage-related messes that they create, including placing any garbage in an on-board garbage bin or taking it with them when they exit the vehicle.

Drug & Alcohol Policy

The consumption of illegal and controlled substances, including alcohol, is prohibited on board our buses (with the exception of medications for which the passenger has a valid prescription in their own name). Should the driver discover that a passenger has in their possession any illegal or controlled substance, the driver shall report this to the appropriate authorities to be dealt with at their discretion.

“Consumption” can include, but is not limited to the following methods:

Smoking or vaping (tobacco, marijuana, or any other substance)
Drinking a beverage or eating a food product (i.e.: “edibles”) infused with THC or any other psychoactive, psychopharmaceutical, or psychotropic substance (ex.: “shrooms”)
Injection

Behaviour Policy

Noise

Passengers are required to keep noise at a reasonable level, such as by not having loud conversations or playing loud music or other media. The vehicle is a shared space, so we ask passengers to please be respectful of others. We encourage passengers to plan ahead, such as by bringing earbuds or headphones with them. If the driver requests that someone reduce their volume level, regardless of the manner in which the noise is being produced (ex.: loud speech, technological device, musical instrument, etc.), the passenger is required to comply with the driver’s request. A passenger who fails to comply with such a request may be forced to disembark the bus at the next available safe location (ex.: rest stop, gas station, truck stop, etc.), and they may be banned from using our services in the future.

Verbal, Physical, or Sexual Misconduct

We do not allow any hostile, aggressive, or inappropriate behaviour on board our buses, whether directed at the driver or towards (an)other passenger(s).

Any instance of verbal, physical, or sexual misconduct shall be dealt with at the driver’s discretion, and their decision shall be final.
Depending on the nature of the behaviour and the severity of the offense, the passenger may receive one (1) verbal warning and, upon a second offense, be forced to disembark the bus at the next available safe location (ex.: rest stop, gas station, truck stop, etc.).
Should the misconduct be severe in nature, the driver may force the passenger to disembark the vehicle without first providing a verbal warning and may involve law enforcement.

Theft

Theft of any kind, whether from the driver, (an)other passenger(s), or from the vehicle itself (ex.: garbage bin, toilet paper, hand sanitizer, etc.), is not permitted on board our buses. While we are not responsible for any theft that may occur, our drivers will do their best to deal with any theft that is brought to their attention, including reporting the theft to the appropriate authorities if required. Anybody caught stealing will be required to return the stolen item(s) and may be forced to disembark the bus at the next available safe location (ex.: rest stop, gas station, truck stop, etc.) and may be banned from using our services in the future

Camera Use

As the interior of the bus is considered to be private property, passengers may not use a camera of any kind (ex.: digital camera, film camera, phone camera, tablet camera, laptop camera, etc.) to take a photo or video of any other passenger or of the driver while on board the bus without their express knowledge and consent. Should a passenger become aware that somebody has taken a photo or a video of them or of someone else without their express knowledge and consent, we ask that they notify the driver without delay. The driver shall instruct the person who has taken the photo(s) and/or video(s) to delete any and all copies the photo(s) and/or video(s) in question without delay, and the passenger shall be required to comply. Should the passenger refuse to comply, the driver may escalate the matter at their sole discretion, based on the nature and severity of the offense. Such as by alerting management and/or involving law enforcement authorities.

Boarding and Disembarking the Bus

The buses will only stop at designated stops, and drivers have a limited amount of time allocated to load and unload passengers and luggage. For this reason, even if the bus is stopping between a passenger’s departure and destination, we ask that they remain on board the bus until they arrive at their final destination. If a passenger breaks this rule and disembarks the bus anyway, they are doing so at their own risk; the bus will continue on its course as soon as the driver is ready, whether all of the passengers are on board the bus or not. The driver, Bookaride Inc., and Bookaride Inc.’s affiliated companies, partners, and service providers shall not be held liable should a passenger violate this policy and be left behind. The driver will not be required to do a head count or in any other way verify that all of the passengers are accounted for prior to departure.

Seating Policy

We offer the option to book reserved seats at the time of ticket purchase. In some cases, the driver may need to change a passenger’s reserved seat, such as to accommodate a passenger with a disability. They may be required to switch seats at the driver’s discretion, as the driver is responsible for the safety and security of the passengers on board the bus. Should a passenger refuse to follow the driver’s instructions, the passenger who is refusing to comply may, at the driver’s discretion, be forced to disembark the bus if the bus is still within the boundaries of the passenger’s city of departure. If the bus is no longer within the boundaries of the passenger’s city of departure and has not yet entered within the boundaries of the passenger’s destination city, the passenger shall be permitted to remain on board the bus but shall be banned from using our services in the future.

Animal Policy

Out of consideration for our other passengers who may have animal-related allergies, we do not allow any pets or emotional support animals on board any of our buses.

Guide dogs and legitimate service animals are permitted on board all of our buses and shall be allocated their own seat, free of charge. Passengers must notify us as soon as possible after booking their ticket and at least 36 hours in advance of their scheduled departure to ensure that we can reserve the space required to accommodate their guide dog or service animal. They can do so through the Contact form on our website.

To prevent service animal fraud, we request that passengers provide documentation from one of the following regulated health professionals confirming that they require the animal for reasons relating to a disability:

1. A member of the College of Audiologists and Speech-Language Pathologists of Ontario
2. A member of the College of Chiropractors of Ontario
3. A member of the College of Nurses of Ontario
4. A member of the College of Occupational Therapists of Ontario
5. A member of the College of Optometrists of Ontario
6. A member of the College of Physicians and Surgeons of Ontario
7. A member of the College of Physiotherapists of Ontario
8. A member of the College of Psychologists of Ontario
9. A member of the College of Registered Psychotherapists and Registered Mental Health Therapists of Ontario

If they are visiting from another jurisdiction, they may provide equivalent documentation from a regulated health professional licensed within their home jurisdiction as long as the documentation is in one of the official languages of Canada (i.e.: English or French). If the documentation is in a language other than English or French, the passenger must provide a copy of a certified translation of the document, along with the copy of the original document itself.

Support Person for Passenger with a Disability Policy

If a passenger requires the accompaniment of a support person while traveling for reasons relating to a disability, we shall waive the fare for the support person. Passengers must notify us as soon as possible after booking their ticket and at least 36 hours in advance of their scheduled departure to ensure that we can reserve the space required to accommodate their support person in an adjoining seat. They can do so through the Contact form on our website.

We request that they provide documentation from one of the following regulated health professionals confirming that they require the support person for reasons relating to a disability:

1. A member of the College of Audiologists and Speech-Language Pathologists of Ontario
2. A member of the College of Chiropractors of Ontario
3. A member of the College of Nurses of Ontario
4. A member of the College of Occupational Therapists of Ontario
5. A member of the College of Optometrists of Ontario
6. A member of the College of Physicians and Surgeons of Ontario
7. A member of the College of Physiotherapists of Ontario
8. A member of the College of Psychologists of Ontario
9. A member of the College of Registered Psychotherapists and Registered Mental Health Therapists of Ontario

Accessibility for Passengers with Disabilities Policy

Unfortunately, our buses are not equipped with a wheelchair lift. However, our drivers will be happy to assist passengers who require the use of a cane or a walker, or who use a wheelchair but are able to walk with assistance, to board and disembark the bus. Our drivers will be happy to assist passengers who use a foldable walker and/or foldable wheelchair to load and unload their walker and/or foldable wheelchair into the luggage compartment of the bus. Unfortunately, there is not sufficient space in the seating area of the bus to store a walker or wheelchair, so they cannot be brought on board the bus. Passengers with disabilities who travel unaccompanied by a support person must not require assistance to use the washroom for the duration of their trip, as our drivers do not have the necessary training or liability coverage to assist with them with this.

Lost & Found Policy

While we will do our best to ensure that our passengers’ belongings are safe, we are not responsible for any lost or missing items. However, we will do our best to assist passengers who believe that they have lost or forgotten something on board one of our buses. Passengers may notify us of their lost or missing item(s) through the Contact form on our website. They will be required to provide their booking number and a description of the item(s) that they lost. We will escalate to our offline team. Once the item is found We will be providing you with a link for payment where you need to pay certain amount to receive the item. We will aim to respond within 24 to 48 hours, but it may take us up to 5 business days. If a passenger has not received a response within 5 business days, we ask that they submit their inquiry again.

If we are able to locate the item(s), we will arrange a date and time that the passenger may retrieve their lost or missing item(s). The passengers will be required to meet the bus at one of its designated stops at its scheduled time to retrieve the item(s). The passenger will be required to be present at the stop prior to the bus’s scheduled arrival. If the passenger does not arrive at the stop prior to the bus’s scheduled departure from the stop, the bus must continue on its course and will not wait for the passenger’s arrival. After three (3) failed attempts to reunite the passenger with their lost or missing item(s) or if the item(s) remain unclaimed in our lost & found for a period exceeding seven (7) days, we may dispose of the item(s) at our discretion.

Wi-Fi Policy

Wi-Fi is available on board all of our buses, free of charge as a complimentary amenity, subject to availability. While we will try to ensure that the Wi-Fi equipment is fully functional at all times, we are not responsible for any equipment malfunctions that cause the Wi-Fi to be unavailable. If the Wi-Fi is not working during a passenger’s trip for any reason, the passenger will not be entitled to a refund, credit, or a discount towards a future ride.

Passengers may use the provided Wi-Fi only as allowed under municipal, provincial/territorial/state, federal, and international law. The provided Wi-Fi may not be used for the purpose of researching, planning, and/or execution of any action that may be construed or interpreted in any way as contravening any law or committing any type of criminal offense. Bookaride Inc. as well as Bookaride Inc.’s affiliated companies, partners, and service providers shall not be held liable should a passenger use the provided Wi-Fi in such a manner.

Location Tracking Policy

For the convenience and safety of our passengers, we will be tracking the live location of each of our buses. With each ticket purchase, a link will be provided that will allow the purchaser to track their bus’s location. The link will be active for a period starting from 10 min prior to the bus’s scheduled departure from its first pick up location up until the bus arrives at its final drop off location for that route.

Anybody with the link is able to track the live location of the bus during the period of time described above. The purchaser is able to share the link provided with anyone they wish as long as in doing so they do not endanger the safety or security of the driver, of any other passengers, of any other individuals who may be on or near the bus, or of any property on board the bus, or the bus itself. This applies to all property including, but not limited to, that property which belongs to Bookaride Inc., the driver, passengers (both current and previous passengers, ex.: lost & found items), other individuals who may be on or near the bus, customers who are using our luggage or parcel shipping service, and Bookaride Inc.’s affiliated companies, partners, and service providers.

Emergency Situation Policy

While our drivers do receive emergency preparedness training, the scope of their power, training, and knowledge should an emergency situation arise is limited to the training that they have received. They are not trained law enforcement officers, security guards, paramedics, doctors, fire fighters, or lawyers. While our drivers will handle any situation that arises to the best of their abilities, none of our drivers, Bookaride Inc., or Bookaride Inc.’s affiliated companies, partners, or service providers shall be held liable for any loss, harm, suffering, or injury, except in the case of gross negligence, within the limits allowed and prescribed by law.

In the case of an emergency situation, our drivers are required to intervene only to the extent that it is safe for them to do so and only if they are qualified to intervene in the manner required. They are not permitted to put themselves in harm’s way or to attempt to assist in a manner beyond the scope of their knowledge, training, and/or experience. Should the driver deem the situation to be unsafe or beyond their knowledge, training, and/or experience, they are required to alert emergency services (ex.: by calling 9-1-1 or whichever number is the local emergency number at their current location), then to notify Bookaride Inc. management of the situation. They may evacuate the bus if they deem it to be necessary for the safety & security of the passengers on board but only if, based on their judgment, doing so would not be put the passengers in further danger (ex.: inclement weather, on the side of a highway).

Should the driver be incapacitated for any reason, Bookaride Inc. shall, to the best of its ability, attempt to handle the situation as soon as it becomes aware that it has occurred. This may involve, but is not limited to, alerting emergency services to the situation and/or sending another vehicle or vehicles to get any stranded passengers to safety and/or to their final destination. Should Bookaride Inc. be unaware of the situation, they cannot be held liable for a failure to act, nor can any of its affiliated companies, partners, or service providers be held liable for a failure to act. In such a scenario, Bookaride Inc. will be relying on a good Samaritan, whether it be a passenger or a witness, to alert emergency services of the emergency situation, who will in turn notify Bookaride Inc. of what has occurred.

Right to Refuse Service Policy

Bookaride Inc. reserves the right, at its sole discretion, to ban a passenger from using our services in the future for any reason whatsoever including, but not limited to, a material breach of these Terms & Conditions. Any passenger who has been banned may not attempt to circumvent the ban by any means. Such a ban would prohibit the passenger from using their current account on the Bookaride website, creating a new account on the Bookaride website, or using somebody else’s account on the Bookaride website.

Any passenger who has been banned is prohibited from creating another account on the website in perpetuity. If an account is discovered to have been created by a passenger who has been banned from using our services, that account shall be shut down immediately and without advance warning. Should this occur, the passenger forfeits any and all money that they may have spent using this account, including the cancellation of any valid ticket(s) that they may have purchased as well as the invalidation of any refunds, credits, exchanges, and/or discounts that may have been applied to the account, which the passenger may have otherwise been entitled to had the ban not been in effect.

It is prohibited to knowingly assist someone who has been banned from using our services to purchase or acquire a ticket to use our services. Anybody who is caught doing so shall be banned from using our services in the future as well, and all of the other conditions outlined within this section shall apply to this person to the same extent as the person that they had either attempted to assist or had successfully assisted in circumventing their ban from the Bookaride website.

Despite the terms outlined herein, Bookaride Inc. acknowledges that no amount of due diligence can safeguard completely against a banned user gaining illegitimate access to the Bookaride website and/or acquiring a ticket in some manner. Should a banned passenger attempt to board a bus that is being operated by Bookaride Inc. or by one of Bookaride Inc.’s affiliated companies, partners, or service providers, we reserve the right to deny service to the passenger in question. This may include, but is not limited to, a scenario in which the driver of the bus recognizes that passenger in question, in which case the driver may refuse entry to the passenger or, if the driver recognizes the passenger after they have already boarded the bus, the driver may request that the passenger exit the bus immediately. Should the passenger refuse to comply, Bookaride Inc. may resort to any and all methods at its disposal to enforce this ban, including, but not limited to, notifying law enforcement authorities and having the passenger removed forcibly from the vehicle. A banned passenger shall not be entitled to any refund, credit, exchange, discount, damages, or any other form of compensation if they are refused service.

We Accept